印第安纳代写Assignment:病人满意度评估

2019-01-10 23:45

2008年Hosp农场“门诊药房病人满意度评估”研究本研究的主要目的是确定接受门诊药房治疗的患者的满意度和不满意程度。不满被定义为病人的期望和他们对所提供的医疗服务的最终感知之间缺乏一致性。他们进行了一项横断面研究，通过有效的问卷调查来确定患者的满意度水平，并从门诊药房的患者投诉中确定患者的不满程度。根据Pichert等人建立的分类系统以及患者满意度调查中描述的项目，对患者的投诉原因进行分组。患者满意度采用巴伦西亚自治区卫生部认可的患者满意度指标满意度指数进行评估。结果显示，门诊药房服务满意度较高。患者满意度得分最低的方面主要是配药区(候诊室和门诊通道)和配药过程(等候时间和咨询时间)，也是患者不满意的主要原因。在患者满意度调查中，药师的专业知识和职业态度是最受重视的方面。药师的专业能力和医患关系是患者向医院患者服务部投诉的原因。需要改进的特点是分配的地区和过程以及需要增加的结构和人力资源。他们的结论是，虽然满意指数很高，有助于确定需要作出哪些改进，但确定不满意的原因也很重要，以补充这方面的资料。
印第安纳代写Assignment:病人满意度评估
study entitled “Evaluation of Patient Satisfaction in Outpatient Pharmacy” in Farm Hosp in 2008. The main objective of this study is to identify the satisfaction and dissatisfaction levels among patients receiving care from the Outpatient pharmacy. Dissatisfaction has been defined as the lack of correspondence between the patient expectations and their final perception of the healthcare service provided. They conducted a cross-sectional study to establish patient satisfaction levels by using a valid questionnaire and patient dissatisfaction were established from the complaints made by the patients attending the outpatient pharmacy. The reasons for complaint were grouped based on the classification system created by Pichert et al and also on the items described in the patient satisfaction survey. Patient satisfaction was evaluated with the help of a patient satisfaction indicator Satisfaction index recognized by the Regional Ministry of Health for the Autonomous Community of Valencia. The results show the high patient satisfaction index with the services provided by the outpatient hospital pharmacy department. The aspects scoring least points in patient satisfaction were mainly dispensing area (waiting room and access to the OP) and the dispensing process (waiting time and the consultation hours) which were also the main reasons for dissatisfaction. Pharmacist’s technical expertise and professional attitude are the most valued aspect in the patient satisfaction survey. Pharmacist’s professional competence and the pharmacist-patient relationship were the reasons for complaints made by the patients to the Patient Service Department of the hospital. The features that require improvement are area and process at the dispensing and the increased structural and human resources required. They concluded that, although the satisfaction index high and is useful for identifying what improvements are needed, it is also important to identify the reasons for dissatisfaction to complement this information.

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